At Zora Desk, we are committed to ensuring you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer the following return and refund policy:
1. Return Policy:
- You may return any item within 14 days of receiving your order.
- To initiate a return, please contact our customer support team at [email protected]. Provide your order details and reason for return.
- Items must be returned in their original condition—unused, undamaged, and in the original packaging.
- You will be responsible for the return shipping cost unless the item is defective or incorrect.
2. Refund Policy:
- Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
- The refund will be issued in the form of a cash that can be used for future purchases on Zora Desk.
3. Non-Returnable Items:
- Certain items, such as customized products or those that are not in resalable condition, are non-returnable.
- If the product was damaged during shipping, we will work with you to provide a resolution.
For more details or if you have any concerns, feel free to reach out at [email protected].